How do I apply? Can I reapply?
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You can apply for any position online through our website at https://www.amazon.jobs/en/teams/customer-service-associates.
How do I apply for a conversion?
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All open Seasonal Conversion Associate positions can be viewed at https://amazon.com/conversions. You will be asked to enter your last name and Amazon login as they appear at the top of your badge.

Please ask your local HR team any questions you may have about conversions.
Can I apply in person or send you my resume?
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In order to be considered for any of our positions, you must complete the online application.

If an in-person interview or appointment is needed for an application, Recruiting will contact you about it after you've completed the application.

All of our current job openings can be viewed at https://www.amazon.jobs/en/teams/customer-service-associates.

A resume is not part of the hiring process for hourly Customer Service positions.
What is my application status?
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To check the status of your application:
  1. Log into your candidate account at https://hiring.amazon.com/app#/login
  2. Scroll down to 'Jobs I've Applied To' section on the lower left and locate the position you are applying
I am receiving an error page when applying.
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Please try these troubleshooting tips:
  1. Log out and log back in
  2. Try using a different internet browser (we recommend Firefox or Chrome)
  3. If on a mobile device, switch to a computer or laptop
  4. Clear Browsing History, Cache, and Cookies
  1. Save and exit your application
  2. Click CTRL+SHIFT+DELETE for Windows or COMMAND+SHIFT+DELETE for Mac to open the Clear Browsing Data window
  3. Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.)
  4. Ensure Cache and Cookies are selected and click the button to clear
  5. Log back into your candidate account and try again
  1. Disable Pop-up Blockers. Use the links below for further instructions:
  1. Google Chrome
  2. Safari
  3. Internet Explorer
  4. Firefox
  5. Microsoft Edge
  1. Select the back button in your browser, then select Save and Continue
  2. Check your language preference in your candidate account. If applying in English, make sure you have selected English (US). To confirm or change your language preference,
  1. Log into your candidate account at https://hiring.amazon.com/app#/login
  2. Click on 'Edit' next to 'My Profile' to confirm/change your language preference
  3. If you make any changes, be sure to click 'Save'
  4. Once updated, try again

If the issue continues, please select an option above to connect with Amazon Candidate Support for further assistance
I accidentally answered 'No' to a question and couldn’t finish my application
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If you accidentally answered 'No' to a question and could not complete your application, please select an option above to connect with Amazon Candidate Support for further assistance.
The assessment page will not load
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Please try these troubleshooting tips:
  1. Log out and log back in
  2. Try using a different internet browser (we recommend Firefox or Chrome)
  3. If on a mobile device, switch to a computer or laptop
  4. Clear Browsing History, Cache, and Cookies
  1. Save and exit your application
  2. Click CTRL+SHIFT+DELETE for Windows or COMMAND+SHIFT+DELETE for Mac to open the Clear Browsing Data window
  3. Change the time range to the furthest possible ('everything', 'forever', 'beginning of time', etc.).
  4. Ensure Cache and Cookies are selected and click the button to clear
  5. Log back into your candidate account and try again
  1. Disable Pop-up Blockers. Use the links below for further instructions:
  1. Google Chrome
  2. Safari
  3. Internet Explorer
  4. Firefox
  5. Microsoft Edge
  1. Select the back button in your browser, then select Save and Continue
  2. Check your language preference in your candidate account. If applying in English, make sure you have selected English (US). To confirm or change your language preference,
  1. Log into your candidate account at https://hiring.amazon.com/app#/login
  2. Click on 'Edit' next to 'My Profile' to confirm/change your language preference
  3. If you make any changes, be sure to click 'Save'
  4. Once updated, try again

If the issue continues, please select an option above to connect with Amazon Candidate Support for further assistance
I am receiving an error message about leaving questions blank
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In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be brought to your attention when you try to submit the assessment.

If you are receiving an error message that you have left questions blank, please click on the page number below the error message. You will be taken to the page of the assessment where a question is blank.

Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit the assessment.
I received a duplicate SSN error message.
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This means that your Social Security Number (SSN) is already in our system.

Please select an option above to connect with Amazon Candidate Support for further assistance.
I would like to transfer my current application to another location
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If you’re interested in another location, please reapply. You can see all of Amazon’s open positions at https://www.amazon.jobs/en/teams/customer-service-associates.

If the position is not available on our website, it is not currently hiring.

Our agents do not have additional information on when and where positions will become available.
I would like to withdraw my application
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To withdraw your application:
  1. Log into your candidate account at https://hiring.amazon.com/app#/login
  2. Scroll down to 'Jobs I've Applied To' section on the lower left and locate the position you are applying
  3. Click on the 'Withdraw' link to remove your application from consideration
Why was my application rejected?
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Amazon reviews a variety of factors when determining which candidates to move forward in the process.

If your application has been rejected, we have chosen to move forward with other candidate that are a closer match to our current hiring needs.

This could be due to many things, including but not necessarily things like: did not meet basic criteria as outlined in application, did not complete pre-hire contingencies outlined in contingent offer, or multiple applications in process.

Our agents do not have any additional information on this matter.
Why was my application withdrawn?
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There are a variety of reasons as to why an application is withdrawn. Here are some of the most common reasons:
  1. We emailed you an invitation to schedule an appointment, but you did not schedule your appointment.
  2. An appointment was scheduled, but you did not attend the scheduled appointment. You did not complete your online submission.
  3. You withdrew your submission.
An email was sent to you with the reason. Our agents do not have any additional information beyond what was in that email.
I need to request a disability accommodation to complete my online application.
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

If you have a disability and need an accommodation, such as an ASL interpreter or a different interview format, please contact our Candidate Accommodations Team at 888-435-9287. They are open Monday through Friday from 6:00 am to 4:00 pm Pacific Standard Time. For more information regarding the accommodation process, go to https://hiring.amazon.com/people-with-disabilities#/.

Unable to connect with the Candidate Accommodations Team via phone? Please select an option above to connect with Amazon Candidate Support via Chat. This team will escalate any accommodation related questions to the Candidate Accommodations Team and request response via your preferred method of contact.