The application process initially provides for the complete creation of an applicant profile and the submission of the online application. In the next step, you go through an online assessment that gives you the opportunity to try out the customer service role. In the subsequent and final step, you will be informed about the conditions at an information event and we will see together whether it suits both sides.

You can find more information on the application process in our application guide at: https://www.amazon.jobs/de/landing_pages/customer-service-application-guide

You can select your date for the information event in your application profile:

You will then see an appointment overview in the applicant tool.

You can reactivate your application if the position is still available. Please go to http://hvr-amazon.my.site.com. Select the position you would like to apply for and continue with the application process.

Unfortunately, it is not possible for us to inform you manually about open vacancies. At this point, you would need to be on the lookout for future postings and reapply. You can also reactivate a submission within 90 days if you have withdrawn it yourself. If that position is no longer posted on our website, it means we are not currently hiring for that position and you will not be able to resubmit.

Additional documents can be uploaded to http://hvr-amazon.my.site.com under "Menu", "Personal Information" and "Attachments"..

Apply here! http://hvr-amazon.my.site.com uses filter functions to show you available positions in your country.

To complete your application and test, you should ideally set Mozilla Firefox as your default browser. You need a headset and a stable internet connection. Stay in a quiet environment to avoid interruptions.

You can find more information on the application process in our application guide at: https://www.amazon.jobs/de/landing_pages/customer-service-application-guide.

It is not necessary to send your CV, as the application must take place online.
You can see all of our current vacancies on http://hvr-amazon.my.site.com.

You can view the status of your application using the following steps:

Here you can see all your application statuses. Changes will be sent to you via email.

You must add applicationhelp@amazon.com, recruiting-systems-prod@amazon.com and noreply-ops-jobs@amazon.com to your email address book to ensure you receive our emails.


* Please note: the addresses do NOT accept incoming emails and accordingly do not provide any replies.

Your application can be rejected for many reasons. We can't give you any details about the refusal. If you're still interested, please apply again for a position you qualify for at http://hvr-amazon.my.site.com.

The assessment will open in a new window, so make sure pop-up blockers are disabled. Internet Explorer or Firefox are the best browser options for completing your assessment. Please ensure that pop-up blockers are disabled.

In order to successfully complete your assessment, all questions must be answered. Missing answers will be displayed when you want to submit your assessment. When you get this notification, click on the page number below the error notification. You will be redirected to the Missing Information Entry page. When you have entered all the answers, you can select "Return to Error Page" and resubmit your assessment.

If you accidentally answered a "No" question and are unable to complete your application, you should contact us directly.

You can withdraw your application with the following steps:

There are a variety of reasons why your application has been postponed, the most common reasons are:

If you are still interested, please apply again at http://hvr-amazon.my.site.com

If you have already taken part in an information event, you should have received an e-mail after a few days at the latest, after which you should confirm your further interest in the position. Please also check your spam folder. If you have not received this email, please contact us via email.

You can cancel your appointment at http://hvr-amazon.my.site.com and book an alternative appointment. If no further dates are displayed, unfortunately no further information events are currently planned.

If the position is still advertised online on http://hvr-amazon.my.site.com, you can reactivate your application yourself..

In this case, we were unfortunately unable to consider your application further in the selection process.

amazon.jobs.com or http://hvr-amazon.my.site.com.

Yes, we recommend that you attend both information events, as important information in the information event differs depending on the position.

Yes, you can attend several information events if you have applied for the respective positions.

Please download our Amazon communication service "Chime" in advance and check the audio settings. You should be able to hear the audio of the event, but you don't need a camera and microphone.

No, we only accept applications via http://hvr-amazon.my.site.com or amazon.jobs.


You can find more information on the application process in our application guide at: https://www.amazon.jobs/de/landing_pages/customer-service-application-guide https://www.amazon.jobs/de/landing_pages/customer-service-application-guide

Unfortunately, we cannot consider you for the further application process if the requirements mentioned, such as flexible use, cannot be implemented for you.

Unfortunately we cannot give you any information on this.